hire terms & conditions

2.1 age requirements

• all users must be 18 years or older
• proof of age may be required for certain equipment
• some tools require specific licenses or certifications (e.g., CSCS card, PAT testing certificate)

2.2 account verification

• valid photo ID required (driving license, passport)
• proof of address (utility bill, bank statement within 3 months)
• payment method verification
• business users must provide company registration documents

2.3 account responsibilities

• you are responsible for maintaining account security
• you must not share login credentials
• you must notify us immediately of any unauthorized access
• you are liable for all activity under your account

3.1 tool condition & safety

• all tools must be in safe, working condition
• electrical equipment must have valid PAT testing (within 12 months)
• lifting equipment must have LOLER certification where applicable
• all safety guards and features must be present and functional
• tools must comply with UK health & safety regulations

3.2 accurate listings

• descriptions must be accurate and complete
• photos must show actual condition (not stock images)
• any defects or limitations must be clearly stated
• age and usage history should be disclosed
• included accessories must be listed

3.3 availability & communication

• keep availability calendar up to date
• respond to booking requests within 4 hours
• provide clear collection/delivery instructions
• be available during agreed collection times
• notify hirers immediately of any issues

3.4 liability protection

• owners should consider appropriate liability protection
• tools valued over £1,000 should have appropriate cover
• owners remain responsible for tool maintenance

4.1 competence & training

• hirers must be competent to use the hired equipment
• required certifications must be provided before collection
• if unsure, request training or demonstration from owner
• never use equipment beyond your skill level

4.2 proper use

• use tools only for their intended purpose
• follow manufacturer's instructions and safety guidelines
• do not modify or alter equipment
• use appropriate PPE (personal protective equipment)
• do not use tools under influence of alcohol or drugs

4.3 care & maintenance during hire

• keep tools clean and in good condition
• store securely when not in use
• protect from weather and theft
• perform basic maintenance (e.g., refueling, cleaning filters)
• report any faults or damage immediately

4.4 prohibited uses

• no sub-letting or lending to third parties
• no commercial use unless agreed
• no use outside UK without permission
• no illegal activities
• no use in hazardous environments without proper certification

5.1 booking process

• bookings are confirmed when owner accepts request
• payment is taken immediately upon confirmation
• security deposit is held separately and refunded after inspection
• booking confirmation includes collection details and terms

5.2 pricing

• prices shown include VAT where applicable
• platform fee: 15% of hire price (paid by owner)
• payment processing fee: 2.5% (paid by hirer)
• delivery charges are additional if applicable
• fuel/consumables may be charged separately

5.3 security deposits

• deposits range from £50 to £2,000 depending on tool value
• held for up to 7 days after return for inspection
• refunded in full if tool returned in same condition
• deductions made for damage, cleaning, or late return
• disputes handled through our resolution process

5.4 payment methods

• credit/debit cards accepted
• business accounts can use invoice payment (approved accounts only)
• payment must clear before collection
• refunds processed within 5-10 working days

6.1 collection procedure

• bring photo ID and booking confirmation
• inspect tool thoroughly before accepting
• take photos/video of condition
• test tool operation if possible
• confirm all accessories and manuals included
• sign collection checklist

6.2 return procedure

• return by agreed time on final day
• clean tool to reasonable standard
• refuel if applicable (or pay refueling charge)
• return all accessories and manuals
• joint inspection with owner recommended
• sign return checklist

6.3 late returns

• grace period: 1 hour (no charge)
• 1-4 hours late: 25% of daily rate
• 4-24 hours late: 100% of daily rate
• over 24 hours: full daily rate per day
• contact owner immediately if delayed
• extensions must be agreed in advance

7.1 hirer liability

• hirer is responsible for tool during hire period
• liable for damage beyond normal wear and tear
• liable for loss or theft
• must report incidents within 24 hours
• police report required for theft

7.2 damage assessment

• owner inspects tool within 48 hours of return
• photos/evidence of damage must be provided
• repair quotes from qualified professionals
• hirer has right to dispute assessment
• platform mediates disputes

7.3 damage protection

• security deposits protect against damage
• hirers liable for damage beyond normal wear and tear
• owners and hirers should consider appropriate protection
• see help page for damage resolution process

7.4 personal injury

• platform not liable for injuries during use
• hirers should consider appropriate protection
• report all accidents immediately
• HSE reporting requirements apply for serious incidents

8.1 hirer cancellations

• more than 48 hours before: full refund minus 5% admin fee
• 24-48 hours before: 50% refund
• less than 24 hours: no refund
• no-show: no refund, owner may claim compensation

8.2 owner cancellations

• full refund to hirer
• owner may face penalties for repeated cancellations
• platform may assist finding alternative tool
• compensation may be due if cancellation causes loss

8.3 weather & force majeure

• severe weather: negotiable cancellation/postponement
• force majeure events: full refund, no penalties
• government restrictions: full refund

9.1 dispute process

• attempt to resolve directly with other party first
• if unresolved, contact our disputes team within 7 days
• provide evidence (photos, messages, receipts)
• we mediate and make binding decision within 48 hours
• decision based on evidence and terms

9.2 common disputes

• damage claims: requires photo evidence and repair quotes
• cleaning fees: must be reasonable and evidenced
• late returns: timestamp evidence required
• tool condition: collection checklist is key evidence

9.3 escalation

• if unhappy with decision, request senior review
• legal action is last resort
• UK law and jurisdiction applies

10.1 prohibited activities

• no off-platform transactions (to avoid fees)
• no fake reviews or ratings manipulation
• no harassment or abusive behavior
• no fraudulent listings or bookings
• no spam or unsolicited marketing

10.2 account suspension/termination

• we may suspend accounts for terms violations
• serious violations result in permanent ban
• fraudulent activity reported to authorities
• outstanding payments must be settled

10.3 reviews & ratings

• reviews must be honest and based on actual experience
• no offensive language or personal attacks
• both parties can review after hire period
• reviews visible after both parties submit or 14 days

• we process data in accordance with UK GDPR
• see our privacy policy for full details
• we share necessary information between owners and hirers
• payment data handled by PCI-compliant processors
• you can request data deletion (subject to legal requirements)

• platform acts as intermediary only
• we do not own or control listed tools
• we are not liable for tool condition or fitness for purpose
• we are not liable for injuries or property damage during use
• our liability limited to platform fees paid
• nothing excludes liability for death/injury caused by negligence

• we may update these terms from time to time
• users notified of significant changes via email
• continued use constitutes acceptance of new terms
• previous version available on request